Title: Post-Trade Client Relationship & Services Associate - German speaker

Location: London/Hybrid

Description

The candidate will have both a meticulous attention to detail and an understanding of

financial products. Knowledge about OTC derivatives, risk and technical ability is desirable.

Good written and verbal communication skills in English are a must. Candidates with prior

experience of collateral management, fund administration and/or regulatory are especially

welcome to apply for the position.

The triResolve Service Management team is the first line of contact for our clients with

regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The

Post-Trade Client Relationship & Services Associate will provide support to our clients and

work closely with the product, business, development and sales teams globally and thus the

role varies to account for regional characteristics.

Service Management is responsible for the smooth and timely running of the triResolve

service. This team of dedicated staff is in continuous dialogue with major financial

institutions worldwide, as well as other internal departments, with regards to features and

upcoming events as well as any changes or developments to any aspects of the service such

as, for example, the specification of the data that the subscribers will send or receive, or

how the service integrates with other services or utilities in the OTC Derivatives space.

Similarly, Service Management must continually stay abreast of any market or client events,

activities or changes that potentially affect our service or our clients’ use of our offering or

ability to participate. In addition, Service Management has an important role in collecting

input for new and enhanced functionalities to the service as well as other new service

offerings.

In summary, triResolve Service Management is responsible for pre-sales and client on-

boarding, service delivery, customer success management as well as workflow/ product and

productivity improvements. This can only be delivered by a highly skilled individual as well

as close collaboration with Business Management, Product Management, Development and

Sales teams.

Key Responsibilities:

▪ Senior team member responsibilities

▪ Escalation point for both internal and external issues

▪ Assisting and advising Client Managers in resolving issues that require greater market

experience

▪ Global team coordinator – taking ownership of team performance and daily tasks

▪ Actively contributing ideas to committees, projects and assisting less experience staff

members

▪ Assisting the regional team leaders in identifying areas with the highest workload for

Client Managers

▪ Pre-Sales and on-boarding

▪ Assisting Sales in pre-sales process, meeting prospect clients, organizing demos

▪ Client on boarding and testing

▪ Customer Service

▪ Daily assistance to subscribers on all issues relating to the service (via email, phone and

in person)

▪ Trade data normalization / handling

▪ Review reconciliation output; investigate and fix differences

▪ Ensure structured and effective delivery of service

▪ Self- education about current and upcoming market regulations and other significant

changes

▪ Customer Success Management

▪ Regular client calls and client visits onsite

▪ Perform customer health checks, understanding client’s process and needs

▪ Client training's when needed via onsite visit or webinars

▪ Promote comprehensive and more effective usage of the service in collaboration with

Business Management and Sales teams

▪ Productivity/ Workflow Improvements

▪ Raise internal request for new functionalities to improve the product offering

▪ Assist developers and Product Management with requirements and UAT testing as well

as being closely involved in the development process

PERSON SPECIFICATION:

SKILLS:

▪ Customer relationship skills

▪ The ability to interpret trade data

▪ Ability to think outside the box and challenge existing status quo

▪ Proficiency in using text editors and advanced spreadsheet functions

▪ Ability to work in a fast pace environment

▪ Ability to multitask

▪ Good communication skills (verbal and written English)

▪ Fluency in at least one more European language

▪ Great work ethics and time management skills

KNOWLEDGE & EXPERIENCE

▪ Candidate must be able to speak fluent German, this will be tested during the interview

process

▪ The ability to understand complex process flows and concepts, as well as the ability to

explain these accurately and concisely to our clients

▪ Knowledge of OTC Derivatives and understanding of the trade data fields of these

instruments as well as awareness of the OTC Derivative trade processing lifecycle would

be beneficial

▪ Basic understanding of market and credit risk management of OTC Derivatives, such as

yield curves and valuation would be beneficial

▪ Basic understanding of database structures, as well as interrogation using SQL would

also be beneficial

Enterprise Data Management Business Analyst Locations

London / Manchester

Company Overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the

industries and markets that drive global economies. Our company partners with clients in business, finance

and government to provide the unrivalled insights and perspectives that lead to well-informed, confident

decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more

than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-

level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy,

finance, automotive, engineering, technology, maritime and trade, aerospace and defence, chemical, and

economics and country risk. Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to

sustainable, profitable growth

Department overview:

The IHS Markit Enterprise Data Management (EDM) platform puts quality, audited data at the centre of

customer’s organizations. Its solutions build gold copy masters across all data types, delivering tangible

data governance, risk management and compliance frameworks and rationalizing legacy architectures. The

EDM platform is the central hub for all transactions, securities, prices, rates, counterparty and issuer data.

Markit EDM empowers those who understand the data to manage the data, no matter the complexity,

volume or scope of the project

Your role

A Business Analyst Consultant within the EDM Professional Services group is responsible for gathering user and business requirements, developing and prioritising project backlogs, writing user stories and acceptance criteria, performing testing and supporting the client in ensuring realisation of value for their EDM investment,.

Strong domain knowledge of Financial Service business operations is essential. While the employee will be based out of one of IHS Markit offices, the role will be one that has the possibility (depending on engagement) to be on-site with clients Monday through Friday thus involving travel within the EMEA region. Projects can last between five to eight months on average. Language skills would be advantageous. Responsibilities:

• Collaborate with clients and internal team members to identify and analyse business and technical needs through workshops, interviews, documentation analysis and other techniques.

• Document and validate business, functional, and non-functional requirements to ensure that the requirements are clear, comprehensive, and testable.

• Participate in Scrum ceremonies, including PI Planning, Sprint Planning, Daily Scrum, Show and Tell, and Retrospective.

• Write User Stories and Acceptance Criteria, including DOR and DOD. • Contribute to project estimation, planning, and risk management. • Work with Project team to ensure clear and comprehensive test cases with supporting

data and test conditions. • Provide support to Implementation Consultants to maximize team productivity and

ensure on-time delivery. • Assist with client-facing documentation, including users guides and marketing

material. • Act as a liaison between business and technology groups to facilitate communication

both ways. • Review, assess and prioritise project change requests against the project business

case. • Facilitate meetings and ensure decisions/actions are captured, communicated and

tracked. • Analyse business processes based on master data requirements, client data inputs and

vendor SLA’s to determine workflow requirements • Work with the client to align their business operating model to the responsibilities for

managing data in an Enterprise Data Management solution • Work with project stakeholders to understand business case and provide influence to

ensure that features that underpin the business case receive appropriate priority About you Qualifications and skills:

• 10+ years experience as a product / business analyst. • Excellent understanding of data with a proven ability to analyse information and

validate for patterns and inconsistencies. • Strong writer with the ability to explain complex issues clearly and concisely and to

translate technical issue to non-technical stakeholders. • BA Qualifications as ISEB / BCS Diploma in Business Analysis, Agile Product Owner or

equivalent would be desirable but not required • Agile Scrum Master or PRINCE2 Practitioner qualifications desirable but not required

• Experience of multiple business and data modelling methodologies UML / BPMN / Data Modelling Is required

• Experience of complex data management projects is desired, but not required • Experience with JIRA, or similar work tracking systems. • Experience with Confluence, SharePoint, or similar collaboration tools. • Querying languages such as SQL desired but not required. • Financial industry experience is required. • University degree, or equivalent experience. • Experience of working in a cross-cultural, cross-language project team is required

----------------------------------------------- Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here. We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. The company also participates in the E-Verify Program to confirm eligibility to work in the US.

Enterprise Data Management Implementation Consultant Locations

Amsterdam - Parnassusweg

Paris - Rue du Quatre Septembre

Company Overview

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions

for the industries and markets that drive global economies. Our company partners with clients

in business, finance and government to provide the unrivalled insights and perspectives that

lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit

serves more than 50,000 key customers in more than 140 countries, including 80 percent of

the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks

and strategic issues across a host of industries and disciplines including energy, finance,

automotive, engineering, technology, maritime and trade, aerospace and defence, chemical,

and economics and country risk. Headquartered in London, IHS Markit (Nasdaq: INFO) is

committed to sustainable, profitable growth

Department overview:

The IHS Markit Enterprise Data Management (EDM) platform puts quality, audited data at the

centre of customer’s organizations. Its solutions build gold copy masters across all data types,

delivering tangible data governance, risk management and compliance frameworks and

rationalizing legacy architectures. The EDM platform is the central hub for all transactions,

securities, prices, rates, counterparty and issuer data. Markit EDM empowers those who

understand the data to manage the data, no matter the complexity, volume or scope of the

project

Your role

An Implementation Consultant is responsible for providing a range of services to deliver the

EDM product suite through consultation with internal and external clients. A good mix of

technical competency, business/data expertise and project management skills are required.

While the employee will be based out of one of IHS Markit offices, the role will be one that

has the possibility (depending on engagement) to be on-site with clients Monday through

Friday thus involving travel within the EMEA region. Projects can last between five to eight

months on average.

Responsibilities:

• Provides consulting services to customers including the ability to understand

challenges/requirements, provide recommendations, define implementation

proposal and execute the delivery.

• Partners with the project manager to establish work plans, manage issues/risks and

track progress against budget.

• Configures the products per specification providing including building the interfaces,

validations, rules, mappings, workflows and permissions.

• Document, analyses and map the different data feeds that populate/retrieve data

to/from the IHS Markit EDM product suite.

• Participates in the testing process for new product versions and client testing cycles

(unit, integration, UAT, parallel, etc.) during implementation to ensure deliverables

are aligned with requirements and performant.

• Support the release management process and job automation procedures

• Leads project handover meetings to ensure IHS Markit EDM Support and Client

Management teams have a thorough understanding of the implementation.

• Supports the procurement of the infrastructure and installation of software at client

site or in hosted environment.

• Partners with Sales and Client Management to identify new opportunities to extend

usage of the IHS Markit EDM product suite.

• Provides input into the training curriculum

• Provides input into the product roadmap by recommending new enhancements.

• Assist in the investigation and resolution of issues raised

About you

Qualifications and skills:

• Strong English skills, as well as strong French, German or other European language

skills (essential)

• A proven track record of software implementation experience in the financial services

industry (essential)

• Experience of complex data management projects

• University degree, or equivalent experience

• Strong business acumen (essential)

• Ability to prioritize activities (essential)

• Willingness to travel 80%

• Experience of working in a cross-cultural, cross-language project team is required

• Knowledge of the following systems

o Markit EDM (desired)

o Microsoft SQL Server (essential)

-----------------------------------------------

Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage

applications from people of all backgrounds. We are committed to providing equal

employment opportunity without regard to race, color, religion, sex, sexual orientation,

gender identity, age, national origin, disability, status as a protected veteran, or any other

protected category. For more information on the many ways in which we enthusiastically

support inclusion and diversity efforts for both candidates and employees, please access our

Inclusion & Diversity Statement here.

We are proud to provide reasonable accommodations to applicants with disabilities. If you

are interested in applying for employment with IHS Markit and need special assistance or an

accommodation to use our website or to apply for a position, please contact or call +1 212

849 0399. Determination on requests for reasonable accommodation are considered on a

case-by-case basis. This contact information (email and phone) is intended for application

assistance and accommodation requests only. We are unable to accept resumes or provide

information about application status through the phone number or email address above.

Resumes are only accepted through the online application process, and only qualified

candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a

drug test (where permitted by law). In addition, in order to comply with applicable federal,

state, and local vaccine mandates (including those in place for US federal contractors), US

employees may be required to provide proof of being fully vaccinated, unless they have been

approved for an accommodation due to a medical reason, a sincerely held religious belief or

another legally protected reason. The company also participates in the E-Verify Program to

confirm eligibility to work in the US.